**SummaryPets at Home Group Plc Q3 FY26 Trading Statement**
Pets at Home Group Plc reported its Q3 FY26 trading statement, covering the 12 weeks to 1 January 2026, with performance in line with expectations. Key highlights include
**Group consumer revenue** rose by 0.8% to £472m, driven by a 5.0% increase in Vet Group consumer revenue, supported by higher transaction values and growth in Care Plan revenues.
**Retail consumer revenue** declined by 1.1%, despite positive volume growth in food and accessories. Online sales remained the fastest-growing channel, with low teens growth.
**Total Group statutory revenue** fell by 1.0% to £358m, with like-for-like (LFL) revenue down 0.7%.
**Retail transactions** were flat, while active Pets Club members decreased by 6.9% to 7.6m due to a methodology change, which positively impacted Average Consumer Value (+9.4% to £1,939).
**Subscription sales** continued to grow strongly, representing 15.0% of consumer revenues, with 5% of Pets Club members on Easy Repeat subscriptions and over 50% of Vet clients on Care Plans.
**Vet expansion** remains on track, with 10 new practices and 15 extensions planned for FY26.
The company expects FY26 underlying PBT to align with current consensus of £93m (range £90-97m). Interim Executive Chair Ian Burke highlighted progress in the Retail Turnaround Plan, including price investments and improvements in customer satisfaction. New leadership (CEO and CFO) will join in spring to focus on turnaround priorities: Price, Product, Cost, and Execution.
**Key KPIs**
Active Pets Club members7.69m (-6.9% YoY)
Average Consumer Value: £1939 (+9.4% YoY)
Subscription revenue share15.0% (+24.1% YoY)
Clinical FTE headcount3.6k (+3.3% YoY)
The next update is scheduled for late March.
| Metric | FY26 YTD | FY25 YTD | YoY Change |
|---|---|---|---|
| Group Consumer Revenue (£m) | 472 | N/A | +0.8% |
| Vet Group Consumer Revenue (£m) | N/A | N/A | +5.0% |
| Retail Consumer Revenue (£m) | N/A | N/A | -1.1% |
| Total Group Statutory Revenue (£m) | 358 | N/A | -1.0% |
| Group Like-for-Like (LFL) Revenue | N/A | N/A | -0.7% |
| Number of Active Pets Club Members (m) | 7.69 | 8.2 | -6.9% |
| Average Consumer Value (£) | 1939 | 1777 | +9.4% |
| % of Consumer Revenue from Subscriptions (%) | 15.0% | 12.1% | +24.1% |
| Clinical FTE Headcount (k) | 3.6 | 3.5 | +3.3% |